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Your message is important to us. Please know we attempt to answer every customer as soon as we can.

Response times may be increased during high volume hours.

We thank you for your patience and apologize for any inconvenience..

Office Hours:

Monday – Friday

9AM – 5PM (Eastern Standard Time)

Please know that hours are subject to change in observance of holidays.

Please include your order number in the message field. Messages are replied to the email entered in the form. Please ensure that you confirm your email is correct before sending message. 

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Please note: Both FEDEX and USPS have stated that there are delays due to the pandemic, worldwide supply chain matters ,weather and other unforeseen occurrences. Delivery times may be increased. Oliver and Rain is not held responsible for delays in shipping and issues of the carrier. We apologize for any inconvenience and thank you for understanding. 

Response times may be increased during high volume hours or after holidays/special events.